Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with a company’s customer service team.
The smart move for brands and marketers is to stay calm and make sound decisions now. Then they can emerge stronger on the other side of an economic downturn.
Simply put, the way we work is evolving. That means your business needs to be evolve too. Thanks to VoIP, it actually can.
Marketers looking to advance their careers should consider doing a zig zag. instead of just moving up, try moving to a new industry.
Leading global advertising production consultancy Murphy Cobb Associates (MCA) today announced the appointment of former Müller and RadioCentre CEO Andrew Harrison as its Group Managing Director.